Shipping policy

SHIPPING POLICY

We ship carefully packed parcels worldwide.

Where we ship

We ship to most countries around the world. Available destinations are shown at checkout. If your country isn't listed, contact us at support@lumenorth.com and we'll do our best to help.

Processing time

Orders are processed within 1 business day. You'll receive a confirmation email with tracking as soon as your order ships. Orders placed on weekends or public holidays are processed the next business day.

Delivery times

Estimated delivery after dispatch is 2 to 13 business days to every country we ship to, including Europe, the United States and Canada, Asia, Oceania and the rest of the world.
In total, most orders arrive within 3 to 14 business days of being placed.

These are estimates and not guarantees. International deliveries may occasionally be delayed by customs processing or carrier factors outside our control.

Shipping costs

Shipping is free on every order, to every country we ship to, with no minimum order value. Any express options and their costs are displayed at checkout where available.

Customs, duties and taxes

For domestic and most European deliveries, applicable taxes are shown at checkout and there are no additional charges. For international orders, your order may be subject to import duties, taxes or customs fees charged by the destination country. These charges are the customer's responsibility and are not included in our prices or shipping costs unless expressly stated at checkout. Please check your local import rules if you are unsure. We are legally required to declare the full value of goods and cannot mark orders as gifts.

Tracking your order

Once shipped, you'll receive a tracking link by email. If you haven't received tracking within 3 business days, please check your spam folder or contact us at support@lumenorth.com.

Damaged or lost parcels

We pack every item with care. If your order arrives damaged, please email support@lumenorth.com within 48 hours of delivery with photos of the packaging and item, and we'll arrange a replacement or refund. If a parcel is lost in transit, contact us and we'll investigate with the carrier and make it right.

Incorrect address

Please double-check your shipping address at checkout. We cannot be responsible for orders sent to an incorrectly provided address, though we'll always try to help recover a misdirected parcel.

Questions? Email support@lumenorth.com and we're happy to help.