Shipping policy

SHIPPING POLICY

We ship carefully packed packages worldwide

Where we ship

We ship to most countries around the world. Available destinations and their shipping options are shown at checkout. If your country isn't listed, contact us at hello@lumenorth.com and we'll do our best to help.

Processing time

Orders are processed within 1 to 2 business days. You'll receive a confirmation email with tracking as soon as your order ships. Orders placed on weekends or public holidays are processed the next business day.

Delivery times

Estimated delivery after dispatch, depending on your location:
Europe: 2 to 10 business days.
United States and Canada: 2 to 10 business days.
Rest of the world: 7 to 20 business days.

These are estimates and not guarantees. International deliveries may occasionally be delayed by customs processing or carrier factors outside our control.

Shipping costs

Free standard shipping on all orders over 100USD or the local equivalent. For orders below the threshold, shipping is calculated by destination and shown at checkout before you pay. Any express options and their costs are displayed at checkout where available.

Customs, duties and taxes

For domestic and most European deliveries, applicable taxes are shown at checkout and there are no additional charges. For international orders, your order may be subject to import duties, taxes or customs fees charged by the destination country. These charges are the customer's responsibility and are not included in our prices or shipping costs unless expressly stated at checkout. Please check your local import rules if you are unsure. We are legally required to declare the full value of goods and cannot mark orders as gifts.

Tracking your order

Once shipped, you'll receive a tracking link by email. If you haven't received tracking within 3 business days, please check your spam folder or contact us at hello@lumenorth.com.

Damaged or lost parcels

We pack every item with care. If your order arrives damaged, please email [SUPPORT EMAIL] within 48 hours of delivery with photos of the packaging and item, and we'll arrange a replacement or refund. If a parcel is lost in transit, contact us and we'll investigate with the carrier and make it right.

Incorrect address

Please double-check your shipping address at checkout. We cannot be responsible for orders sent to an incorrectly provided address, though we'll always try to help recover a misdirected parcel.

Questions? Email hello@lumenorth.com and we're happy to help.