Privacy policy

PRIVACY POLICY

This Privacy Policy explains how Lumenorth, collects, uses and protects your personal data when you visit or make a purchase from lumenorth.com, wherever you are located. We are committed to protecting your privacy and complying with applicable data protection laws, including the EU and UK General Data Protection Regulation (GDPR) and, for residents of California, the California Consumer Privacy Act (CCPA/CPRA). For any privacy questions or to exercise your rights, contact us at hello@lumenorth.com.

What we collect

Information you give us: name, billing and shipping address, email address, phone number, and order details when you make a purchase or contact us.

Payment information: processed securely by our payment providers. We do not store your full card details.

Information collected automatically: device and browser data, IP address, pages viewed and interactions, collected via cookies and similar technologies.

How and why we use your data

To process and deliver your orders and manage returns.
To provide customer support and respond to enquiries.
To send marketing emails where you have opted in, and you may unsubscribe at any time.
To improve our store, prevent fraud and ensure security.
To comply with tax, accounting and other legal obligations.

Where required by law, we rely on the appropriate legal basis for each purpose, such as performance of a contract, your consent, our legitimate interests, or compliance with a legal obligation.

Who we share it with

We share personal data only with trusted service providers who help us run our business, acting as our processors under appropriate agreements, payment providers, shipping and fulfilment partners, and email, marketing and analytics providers. We never sell your personal data.

International transfers

We operate globally, and your data may be processed in countries outside your own, including outside the EU/EEA. Where we transfer data internationally, we use appropriate safeguards, such as adequacy decisions or Standard Contractual Clauses, to ensure your data remains protected.

Data retention

We keep personal data only as long as necessary for the purposes described, including legal, accounting and tax requirements. Order and invoice records are retained for the period required by applicable law; marketing data is kept until you withdraw consent.

Your rights

Depending on where you live, you may have the right to access, correct, delete, restrict or object to the processing of your personal data, the right to data portability, the right to withdraw consent, and the right not to be discriminated against for exercising your privacy rights. California residents may request details of the information we collect and ask us not to sell or share their personal information (we do not sell personal information). To exercise any of these rights, email hello@lumenorth.com. You may also have the right to lodge a complaint with your local data protection authority.

Cookies

We use cookies to operate the store, remember your basket, analyse traffic and, with your consent where required, for marketing. You can manage your preferences through our cookie banner and your browser settings.