Shipping & FAQ

Shipping

How long does delivery take?
Orders are processed within 1 to 2 business days. After dispatch, estimated delivery is 2 to 10 business days in Europe, 2 to 10 business days in the United States and Canada, and 7 to 20 business days for the rest of the world. Every parcel is tracked and the tracking link is emailed to you as soon as your order ships.

Where do you ship?
We ship to most countries around the world. Available destinations and their shipping options are shown at checkout. If your country is not listed, email hello@lumenorth.com and we will do our best to help.

What does shipping cost?
Shipping options and costs are calculated at checkout based on your destination. Orders containing several items may arrive in more than one parcel at no extra cost to you.

Are delivery times guaranteed?
They are careful estimates rather than guarantees. International deliveries can occasionally be delayed by customs processing or carrier factors outside our control. If a parcel goes quiet, write to us and we will chase it.

Products

Do lamps come with bulbs?
Unless a product page says otherwise, bulbs are not included. Each page lists the socket type (E26, E27 or GU10) and our recommended warm-white LED, usually 2700K.

What plug does my lamp come with?
Plug type is listed on each product page. If you need a different standard for your country, email hello@lumenorth.com before or right after ordering and we will confirm what we can do.

Is the outdoor lighting weatherproof?
Every outdoor product lists an IP rating of IP44 or higher, which means it is built for rain, snow and frost.

Orders and returns

What is your return policy?
30 days from delivery on unused items in their original packaging. This extends the statutory 14-day right of withdrawal that applies to customers in the European Union. Email hello@lumenorth.com with your order number and we will send instructions.

My item arrived damaged. What now?
Send us a photo within 7 days of delivery and we will ship a replacement or refund you in full. You do not need to return a damaged item.

Can I change or cancel my order?
Yes, as long as it has not shipped yet. Email us as soon as you can and we will catch it.

How do I reach a human?
hello@lumenorth.com. We reply within 24 hours on business days.