Shipping & FAQ

Shipping

How long does delivery take?
Orders are processed within 1 business day. After dispatch, estimated delivery is 2 to 13 business days to every country we ship to, including Europe, the United States and Canada, Asia, Oceania and the rest of the world. In total, most orders arrive within 3 to 14 business days of being placed. Every parcel is tracked and the tracking link is emailed to you as soon as your order ships.

Where do you ship?
We ship to most countries around the world. Available destinations are shown at checkout. If your country is not listed, email support@lumenorth.com and we will do our best to help.

What does shipping cost?
Shipping is free on every order, to every country we ship to, with no minimum order value. Orders containing several items may arrive in more than one parcel at no extra cost to you.

Are delivery times guaranteed?
They are careful estimates rather than guarantees. International deliveries can occasionally be delayed by customs processing or carrier factors outside our control. If a parcel goes quiet, write to us and we will chase it.

Products

Do lamps come with bulbs?
Unless a product page says otherwise, bulbs are not included. Where a product page lists the socket type, we recommend a warm-white LED bulb, usually 2700K.

What plug does my lamp come with?
Plug type is listed on each product page. If you need a different standard for your country, email support@lumenorth.com before or right after ordering and we will confirm what we can do.

Orders and returns

What is your return policy?
30 days from delivery on unused items in their original packaging. This extends the statutory 14-day right of withdrawal that applies to customers in the European Union. Email support@lumenorth.com with your order number and we will send instructions. Full details are in our refund policy.

My item arrived damaged or faulty. What now?
Email support@lumenorth.com with your order number and a photo. We will arrange a free replacement, repair or full refund at no cost to you, as described in our refund policy. If we need the item back, we cover the return shipping.

Can I change or cancel my order?
Yes, as long as it has not shipped yet. Email us as soon as you can and we will catch it.

How do I reach a human?
support@lumenorth.com. We reply within 24 hours on business days.